Privacy Policy

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Thank you for visiting our website. If you wish to use this website, you must agree to comply with and be legally bound by the terms and conditions described below.

MINORS

We do not provide services or sell products to children. If you are under 18 years of age, you may only use our website with the permission and active involvement of a parent or legal guardian. If you are a minor, do not provide any personal information to us or other visitors to the website.

PRIVACY POLICY IS PART OF THESE TERMS AND CONDITIONS

Our privacy policy is part of these terms and conditions of use and is subject to them. You can view our privacy policy on the privacy policy page.

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National Programming Service L.L.C. DBA: AllAmericanDISH Privacy Notice

The purpose of this Privacy Policy (“Privacy Policy” or “Privacy Notice”) is to summarize the ways in which National Programming Service LLC and our affiliates, and all of our brand names and branded services (collectively “AllAmericanDISH”, “we”, “our”, “us”), collects, maintains, and uses the personal information of users of this website (“Site”), who contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide information to our sales agents (“user”, “you”, “your”). Please feel free to contact us by email at marketingteam@callnps.com or by mail at National Programming Service, LLC Compliance/Privacy Department, 7320 E. 86th Street, Suite 200, Indianapolis, IN 46256 with any questions or concerns about this Privacy Notice or the information we gather about you.

Personal Information We Collect

Identifiers: Name, social security number, taxpayer identification number, driver’s license number, date of birth, IP address, security questions & answers, mailing address, email address, phone number. Primary Purpose for Collection: Account creation, personalization, facilitating usage of the Service, internal marketing, fraud prevention, security incident detection, communication of important information, internal operations, compliance.

Personal information categories listed in the California Customer Records statute: Name, postal address, telephone number, bank account number, credit/debit card information, other financial information. Primary Purpose for Collection: Account creation, personalization, facilitating usage of the Service, internal marketing, fraud prevention, security incident detection, communication of important information, internal operations, compliance.

Characteristics of protected classifications under state or federal law: Gender, marital status, age. Primary Purpose for Collection: Account creation, personalization, marketing.

Commercial information: Products or services purchased, customer account numbers, product interest and purchase history, payment information (bank account number, credit card number, expiration date). Primary Purpose for Collection: Account creation, personalization, internal marketing, internal operations, compliance.

Audio, electronic, visual, thermal, olfactory, or similar information: Customer service call recordings, website chat interactions, or other communications with AllAmericanDISH; personal identifiers, call/chat/chatbot content, website interactions. Primary Purpose for Collection: Facilitating usage of the Services, training, fraud prevention, operational analytics, compliance.

Internet or other electronic network activity information: Interaction with an internet website, application, or advertisement; browser information, web analytics (IP address, time of visit, page(s) visited, cookies, pixel tags). Primary Purpose for Collection: Facilitating usage of the Services, personalization, internal marketing, operations, fraud prevention, security incident detection.

Geolocation data: Imprecise geolocation data, general location of devices, IP address. Primary Purpose for Collection: Provision, development, optimization of Services; marketing, interest-based advertising; compliance.

Education information: Education history. Primary Purpose for Collection: Account creation, facilitating usage of service.

Professional or employment-related information: Employment status and history. Primary Purpose for Collection: Account creation, facilitating usage of service.

Inferences drawn from any of the above information to create a profile about a consumer: Consumer preferences, characteristics, trends, behavior. Primary Purpose for Collection: Development and optimization of Services, personalization, internal marketing.

Sensitive personal information: Consumer’s account log-in, financial account, debit card, or credit card number in combination with required security or access code, password, or credentials allowing access to an account. Primary Purpose for Collection: Account creation/management.

Demographic information such as racial or ethnic origin and religion: Personalization, marketing.

Cookies and Other Technology Widgets:

We and/or other companies we work with may use cookies, web beacons, tags, and similar technologies on or through our Services, as well as third parties’ websites, platforms (Facebook, Youtube, Linked-In, Google Ads, and electronic communications) to understand users online behavior and collect information, including statistics about website and platform usage, demographic information, IP addresses, browser type, device type, Internet Service Provider, referring/exit pages, platform type, date/time stamp, number of clicks, and other similar information. We also may use session replay software, which collects information about your interaction with the Services, including keystrokes, mouse movements, and form field entries, and may monitor your interactions with the Services for compliance verification purposes. If you use our website chat function, we collect and store information in connection with your use of that function, including personal identifiers and the content of the chat. You can access our Services even when you’ve disabled certain cookies, but you may not be automatically recognized upon revisiting.

Categories of Cookies We Use:

• Analytical/performance cookies: Recognize and count the number of visitors, see how visitors move around the Website, and improve the way it works.
• Functionality cookies: Recognize you when you return to the Website, personalize content, greet you by name, and remember your preferences.
• Targeting cookies: Record your visit, pages visited, links followed, and use this information to make the Website and advertising more relevant to your interests.

Call Recordings:

We may record calls and retain the content of text messages or other written/electronic communications between you and us. By communicating with us, you consent to such recording and retention of communications.

Google Analytics:

We use Google Analytics and Signals in Google Analytics to provide aggregated and anonymized information about you, provided you have allowed personalized ads in your Google Account. You can learn more about Google’s data practices and your privacy choices by visiting www.google.com/policies/privacy/partners/. Google provides an opt-out of Google Analytics by downloading and installing the browser add-on located here.

Children’s Information:

Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of eighteen. If we learn that a child under the age of eighteen has provided personal information through the Services, we will use reasonable efforts to remove such information from our files.

How long we keep your Information:

We retain personal information about you for the amount of time necessary to provide our Services and as required by legal or tax requirements, fraud prevention, or other business purposes. If we de-identify information, we will maintain and use the information in de-identified form and not attempt to re-identify the information except as required or permitted by law.

How We Use Personal Information:

We use the personal information we collect primarily for business or commercial activities, including:

• Fulfilling orders, providing service, and communicating with customers.
• Researching and developing new products or services.
• Responding to inquiries.
• Providing customized Site content, targeted offers, and advertising.
• Contacting you when necessary.
• Reviewing the usage and operations of our Site and improving our content, products, and services.
• Addressing problems with the Site or our business.
• Promoting the Site.
• Managing our telecommunications networks.
• Protecting the security or integrity of the Site and our business.
• As described at the point of data collection.
• Using and disclosing credit/debit card information only to process payments and prevent fraud.

We may also use your personal information as described at the point of information collection or with your consent. Additionally, we will use your personal information as necessary or appropriate to protect our rights, privacy, safety, property, and/or those of others.

We may aggregate, and/or de-identify information such that it does not reasonably identify you and use such information for other business and marketing purposes. We may combine various types of information we collect and receive from you, including account information, usage information, information collected offline, across other computers or devices that you may use, and information received from corporate affiliates and third-party sources. Where applicable, we will use, disclose, and protect the combined information as described in this Notice.

Personal Information We Disclose

We may disclose information we collect from and about you with others as follows:

1. The service provider that operates this Site and its affiliated companies;
2. Other service providers, if the disclosure will enable them to perform a business, professional, or technical support function for us;
3. As necessary if we believe that there has been a violation of the Terms of Use or of our rights or the rights of any third party;
4. To respond to judicial process and provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law;
5. To our select partners that we believe may have offers of interest to you;
6. To promote the Site and our business to third parties; and
7. As described to you at the point of collection.

Our Service Providers:

We disclose personal information to third parties that provide business, marketing, payment processing, or technical support services to us and/or administer activities on our behalf. Our service providers may also include professional advisors (e.g., lawyers, accountants, auditors, etc.).

Information We Use for Advertising Purposes

We may use information about you for marketing or advertising purposes in the following ways:

1. To provide you with advertising for our Services: We may use information we have collected or received from or about you through the Service or from third parties to provide you with marketing information, offers, and advertisements for our Services or to exclude you from receiving certain marketing information, offers, or advertisements. Our activities with respect to such marketing information, offers, and advertisements may occur through our Services or third-party websites and platforms.
2. To provide you with more relevant online advertising: We and our advertising partners may also use information obtained about you through your use of our Services or from third parties, or gathered through cookies and similar technologies, to deliver more relevant online advertising to you across other computers, devices, websites, and online services that you may use (“interest-based advertising”). Advertisers, advertising technology companies, and service providers that perform advertising-related services for us and our business partners may use cookies, web beacons, tags, and other technologies to collect information from or about you to tailor advertisements, measure advertising effectiveness, and enable other enhancements. You may be able to opt out of certain types of interest-based advertising as described below in the “Information Choices and Changes” section.
3. To provide others with more relevant advertising: We and our advertising partners may also use information collected from or about you by us or our advertising partners and information we obtain about you from third parties to deliver advertising that is targeted for individuals with similar interests. We may combine aggregated and/or de-identified information to create groups based on actual or assumed shared interests and/or factual characteristics. We also combine information about the programming that our customers watch on the Services with their common interests to help us figure out what advertising may be most relevant.

Network and Information Security:

We take information security seriously. We use commercially reasonable efforts to prevent unauthorized third-party access to information about you. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access or use information about you.

Marketing and Promotional Communications:

You can opt out of receiving marketing and promotional communications from us or manage your preferences at any time through your account settings. You can also opt out of receiving marketing and promotional communications from us by following the instructions included in any such communication that you receive from us. Please note that even if you opt out of receiving marketing and promotional communications from us, you will still receive non-marketing or transactional messages from us, including messages about your account and responses to your inquiries/requests.

Cookies and Do Not Track:

Certain parts of our Services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be automatically recognized upon revisiting and may not be able to use certain features of the Services or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.

We might not recognize “Do Not Track” requests or headers from some or all Internet browsers.

State Privacy Rights

California, Colorado, Connecticut, and Virginia

California, Colorado, Connecticut, and Virginia give residents the right to know what categories of personal information are collected about them, and how it will be used, disclosed, and sold or shared. The purpose of this section of the Notice is to provide residents of these states with a description of our practices regarding the collection, use, disclosure of personal information and how they can exercise their rights in relation to their personal information.

Categories of Personal Information Collected:

We have collected the following categories of personal information about consumers in the preceding 12 months.

Types of Personal Information We Collect

Identifiers: Examples include name, social security number, taxpayer identification number, driver’s license number, date of birth, IP address, security questions & answers, mailing address, email address, phone number. Primary Purpose for Collection: Account creation, personalization, facilitating usage of the Service, internal marketing, preventing fraud and detecting security incidents, communicating important information, internal operations, and compliance.

Personal information categories listed in the California Customer Records statute: Examples include name, postal address, telephone number, bank account number, credit/debit card information, and other financial information. Primary Purpose for Collection: Account creation, personalization, facilitating usage of the Service, internal marketing, preventing fraud and detecting security incidents, communicating important information, internal operations, and compliance.

Characteristics of protected classifications under state or federal law: Examples include gender, marital status, age. Primary Purpose for Collection: Account creation, personalization, and marketing.

Commercial information: Examples include information regarding products or services purchased, obtained, or considered, credit score, or demographic information. Primary Purpose for Collection: Account creation, personalization, internal marketing, internal operations, and compliance.

Audio, electronic, visual, thermal, olfactory, or similar information: Examples include customer service call recordings, website chat interactions, or other communications with AllAmericanDISH. Primary Purpose for Collection: Facilitating usage of the Services, training, preventing fraud and criminal activity, operational analytics, and complying with applicable laws.

Internet or other electronic network activity information: Examples include information regarding a consumer’s interaction with an internet website, application, or advertisement, browser information, web analytics, including IP address, time of visit, page(s) visited, cookies, pixel tags, and other similar technologies; information about your use of our network. Primary Purpose for Collection: Facilitating usage of the Services, personalization, internal marketing and operations, preventing fraud, and detecting security incidents.

Geolocation data: Examples include imprecise geolocation data, such as general location of devices or IP address. Primary Purpose for Collection: Provision, development, and optimization of our Services; marketing and interest-based advertising; and complying with applicable laws.

Education information: Examples include education history. Primary Purpose for Collection: Account creation and facilitating usage of service.

Professional or employment-related information: Examples include employment status and history. Primary Purpose for Collection: Account creation and facilitating usage of service.

Inferences drawn from any of the above information to create a profile about a consumer: Examples include consumer preferences, characteristics, trends, and behavior. Primary Purpose for Collection: Development and optimization of Services, personalization, and internal marketing.

Sensitive personal information: Examples include a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. Primary Purpose for Collection: Account creation/management.

Demographic information such as racial or ethnic origin and religion: Primary Purpose for Collection: Personalization and marketing.

Categories of Personal Information Sold or Shared

We sell or share the following categories of personal information: identifiers, imprecise geolocation such as IP address, inferences, commercial information, and internet or other electronic network activity information. We sell or share these categories of personal information to data analytics providers, advertising partners and/or networks, social media networks, and data brokers. We do not knowingly sell or share personal information about persons under the age of eighteen.

Categories of Sources of Personal Information

We collect the personal information identified in the chart above from the following categories of sources:

• From you and your transactions with us, such as when you request a product or service, or give us your contact information
• From our affiliates
• From others, including consumer reporting agencies and third parties that provide us with demographic and other information
• From publicly available sources

Personal Information We Disclose for a Business Purpose

There are a number of circumstances where we disclose personal information to companies who work on our behalf to help us provide the Services. We disclose the categories of personal information described above to our affiliates and our service providers as necessary to provide the Services; measure the performance of our network and your devices; and for eligibility, verification, fulfillment, and administrative purposes.

Your Data Rights

Residents of California, Colorado, Connecticut, Virginia have the right to request certain actions with respect to their personal information. Residents of these states may:

• Request that we disclose what categories and specific pieces of personal information we collected about you in the preceding 12 months, as well as details regarding: the business purposes for our collection and disclosure of your personal information; the categories of sources from which we collected the information; the categories of personal information we sold, shared, or disclosed for a business purpose,; and the categories of recipients of such information
• Request deletion of any personal information that we have collected from you subject to certain legal exceptions
• Correct inaccuracies in the personal information we maintain about you
• Opt-out of the sale or sharing of your personal information, or of targeted advertising
• Appeal the denial of any of your requests

If you choose to exercise these rights, you will not receive discriminatory treatment by us for your exercise of your rights.

How to Submit an Access, Deletion, or Correction Request

If you would like to submit a privacy rights request for access, deletion, or correction please contact us at 1-800-245-5899 or email us at marketingteam@callnps.com

How to Opt Out of the Sale or Share of Personal Information, or of Targeted Advertising

To opt out of the sale or sharing of your personal information or targeted advertising, please contact us at 1-800-245-5899 or email us at marketingteam@callnps.com

Alternatively, where available, you can use certain preference signals to exercise your opt-out rights automatically with all businesses that you interact with online, including DISH. If you enable a browser-based opt-out preference signal that complies with applicable law, such as the Global Privacy Control (GPC), upon receipt or detection, we will treat the signal as a valid opt-out request relating to personal information linked to that browser and any consumer profile we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each one that you use.

Verification of Your Identity

To process your request for access, deletion, or correction, we must verify your identity to a reasonable degree of certainty. Please provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask for your contact information and an additional identifier based on your relationship with us. Before processing your request, we will match these data points with those we currently maintain to verify your identity and relationship with us.

Responding to Your Deletion Requests

Please note that we may not be required to delete information under certain circumstances, such as when retention of the information is necessary to complete a transaction, for legal compliance purposes, to detect security incidents, or for certain other internal purposes.

Authorized Agent Requests

You can designate an authorized agent to make a request to access, delete, correct, or opt-out on your behalf. When using an authorized agent, provide written permission, and in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent without proof of authorization from you.

Limit the Use of My Sensitive Personal Information

California residents have the right to limit the use of their sensitive personal information. DISH does not use or disclose sensitive personal information without your consent for purposes other than those specified in the CCPA.

Nevada SB 220

Nevada law permits Nevada residents to make certain requests about how their personal information is shared with third parties or affiliated companies. To make such a request, contact us at 1-800-245-5899 or email us at marketingteam@callnps.com

Questions or Concerns

If you have any questions or concerns regarding this Notice or our privacy practices, please contact us at the following address:

AllAmericanDISH
Attn: Compliance/Privacy
7320 E. 86th Street, Suite 200
Indianapolis, IN 46256